Customer Service

Return & Refund

At www.jyotihandicraftsblr.com, our goal is to ensure your complete satisfaction with your purchase. In case, you are not satisfied with the item you have purchased, you can return it provided it satisfies the following conditions

If, for whatever reason, you are dissatisfied with your purchase, you can return it to us within 10 days of receipt. Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.


Disclaimer / Refunds & Returns Policy :

The provision of goods and services is subject to availability. In cases of unavailability, the provider will refund the client in full within 30 days.

Cancellation of orders by the customer will attract a 15% charge for administration costs.

Consumers wishing to return products, are to notify us via email within 7 days of receiving the stock. The consumer will be liable for the cost of return shipping.

Products Damaged on Delivery :

Should a product be damaged at the time of delivery / collection, please notify us of such delivery / collection by emailing contact@jyotihandicraftsblr.com

 The cost of shipping the article to us will be borne by the buyer.

-We will initiate the refund process within 3 working days of receiving the goods. The refund will not include the cost of shipping the article to you by us at the time of purchase. The refund will be made in the same mode of payment as used at the time of purchase.

Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be addressed via email to:  contact@jyotihandicraftsblr.com

Returns are subject to the following conditions :

- Items being returned should only be in their original manufacturer's packaging i.e. with labels, bar-code.

- Only fully unused products without being defaced, discoloured can be returned

- Batch number of the product being returned should match as mentioned on the sales invoice

- Original sales invoice has to be returned for processing returns and refunds.

We do not accept returns in following scenarios:

- Partially used products cannot be returned.

- Products which are perishable, needs to be used with specific frame of time cannot be returned

- Products which have expired post purchase.

- Second time request against the same product/order.

Return Process :

If you're order is suitable for a return based on the conditions above, you can raise a request within thirty (30) days from the date of delivery. For details on how to contact us for a return, please visit here. Please note that all returns are reviewed for eligibility. All refunds are subject to the verification and review by our returns team.

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